Last Updated: 14/04/2026
1. ABOUT THIS SERVICE
Who We Are:
- Nation (Nation Management Pty Ltd) manages residential properties
- We facilitate professional cleaning services for our tenants
- Cleaning services are provided by our trusted vendor: TJT Cleaning Services Pty Ltd (ABN: 86 679 458 667)
Your Booking:
- By completing a booking, you agree to these Nation Cleaning Service Booking Terms
- You also agree to TJT Cleaning Services' full Terms & Conditions
- Both sets of terms apply to your booking
2. PAYMENT & BOOKING
Payment Processing:
- All payments processed securely via Stripe
- Payment required in full at time of booking
- Prices displayed in AUD, include GST
- You will receive a receipt via email
What You're Paying For:
- Professional cleaning service by TJT Cleaning Services
- Any additional services (extras) selected
- Nation booking facilitation
No Hidden Fees:
- Total shown at checkout is what you pay
- Payment processing fees (if any) shown before payment
3. CANCELLATIONS & REFUNDS
Cancellation Policy:
- Cancel within 24 hours of booking → Full refund via Nation
- Cancel after 24 hours of booking → Contact TJT Cleaning Services directly
- TJT Cleaning Services manages all cancellations and refunds after the first 24 hours
- TJT's standard cancellation policy applies (24 hours’ notice required before service date)
How to Cancel:
Within 24 hours of booking:
- Contact: Nation
- Email: info@nation.com.au
- Phone: 02 9090 4606
- Refund processed by Nation within 5-10 business days
After 24 hours of booking:
- Contact: TJT Cleaning Services directly
- Email: info@tjtclean.com.au
- Phone: 0410 310 111
- TJT will handle cancellation and any applicable refunds per their terms
Service Provider Cancellations:
- If TJT Cleaning Services must cancel due to unforeseen circumstances, TJT will manage refunds or rebooking directly with you
4. YOUR RESPONSIBILITIES
Unit Access:
- You must provide access to your unit at the scheduled time
- Failure to provide access = automatic cancellation (no refund)
- If you cannot be present, arrange alternative access
Unit Preparation:
- Remove personal valuables and secure breakable items
- Clear access to all areas requiring cleaning
- Notify us of any special requirements in advance
-
Pets must be secured or confined to a designated area of the property for the duration of the cleaning service. If pets cannot be secured, a responsible adult must be present on the premises at all times during the service. Please NOTE: TJT Cleaning Services reserves the right to reschedule or decline entry where unsecured animals pose a risk to staff safety.
Unit Configuration Accuracy:
- Service pricing based on verified unit details in Nation's system
- You must notify us immediately if your unit configuration has changed
- Discrepancies discovered by cleaners on-site may result in:
- Service refusal (with no refund)
- Additional charges (quoted before work continues)
- Rescheduling requirement
5. SERVICE DELIVERY
Service Provider:
- Cleaning performed by TJT Cleaning Services Pty Ltd
- Service quality and execution is TJT's responsibility
Service Standards:
- Services delivered according to TJT's standards
- Refer to TJT Terms & Conditions for full service details
- Nation does not directly perform cleaning services
Quality Issues:
- Report quality concerns within 24 hours of service completion
- Contact: info@nation.com.au or 02 9090 4606
- We will coordinate with TJT Cleaning Services to resolve
6. LIABILITY & DISPUTES
Nation's Role:
- We facilitate bookings between tenants and TJT Cleaning Services
- We process payments on behalf of TJT
- We are the booking intermediary only.
- We are not an agent or partner of TJT Cleaning Services
- We are not liable for any act or omission of TJT Cleaning Services, including any damage to property or loss caused during service delivery, service quality or execution issues
- We will assist in coordinating dispute resolution
Service Provider Liability:
- TJT Cleaning Services is responsible for:
- Quality of cleaning services
- Conduct of their staff
- Damage caused during service
- Service-related complaints
- Refer to TJT's Terms & Conditions for full liability terms
Your Remedies:
- Quality issues: Contact Nation to coordinate with TJT
- Payment disputes: Contact Nation first
- Damage claims: Coordinate through Nation to TJT
7. VENDOR TERMS INCORPORATED
TJT Cleaning Services Terms:
- TJT's full Terms & Conditions apply to all services
- Key provisions include:
- Service delivery standards
- Liability limitations
- Quality guarantee process
- Complaint procedures
Precedence:
- For booking and payment matters → Nation terms prevail
- For service delivery and quality → TJT terms prevail https://tjtclean.com.au/terms-and-conditions
- For cancellations after 24 hours of booking → TJT terms and processes apply
- Nation’s payment processing via Stripe supersedes vendor's direct payment methods
8. DATA & PRIVACY
Your Information:
- We collect: name, email, unit number, payment details
- Used for: booking processing, service coordination, receipts
- Shared with: TJT Cleaning Services (for service delivery only)
- Protected under Australian Privacy Laws
Payment Data:
- Credit card details processed and stored by Stripe only
- Transaction records kept for accounting purposes
9. MINIMUM BOOKING
Minimum Charge:
- All bookings must be at least $50.00 AUD
- This ensures we can provide quality service
10. CHANGES TO TERMS
Updates:
- We may update these terms from time to time
- Current version always available at: nation.com.au/booking-terms
- Existing bookings honored under original terms
11. CONTACT US
Nation:
- Email: info@nation.com.au
- Phone: 02 9090 4606
- Website: nation.com.au
TJT Cleaning Services:
- Email: info@tjtclean.com.au
- Phone: 0410 310 111
- Website: tjtclean.com.au
12. ACCEPTANCE
By clicking "Pay $[amount]" and completing your booking, you acknowledge that you have read, understood, and agree to:
- These Nation Booking Terms
- TJT Cleaning Services' Terms & Conditions here
- Our Payment Terms
- Our Privacy Policy
Effective Date: The date you complete your booking